General Manager / Operations Manager (Business Opportunity)

JOB INFO

We are looking for a full-time (on-site) general / operations manager. This is a constantly evolving role with the potential of becoming a business partnership.

Glitch Studio is an independent and internationally well known studio in Old Market, Bristol UK. We are a creative space that’s always growing and evolving, breaking boundaries of traditional salon vibes. Hairdressing has been the heart and soul of our space from day one but now you’ll also find a range of creative experiences at our studio, including Hairdressing, Tattoo, Aesthetics, Piercing, Cosmetics, Music, Events, Plants, Food & Drink and Retail.

Our team are always encouraged to bring new ideas to the studio and share their passions with us. We love to try new things and work with our team to adapt and evolve our space.

At Glitch we pride ourselves on exceptional client experiences, tailoring each appointment to fit the personality and aesthetic of every individual who walks through the door! We have gender natural pricing and welcome all humans to come and bring their visions to life.

The ideal candidate will have to, be confident and passionate about growing and supporting a small business in a non-traditional salon environment.

Our hours:

Tue / Wed / Fri: 10am - 7pm

Thurs: 10am - 6pm

Sat: 9am - 5pm

Role Description

This is a full-time on-site role located in Bristol for a Manager. The Manager will be responsible for running the studio on a day to day basis. The Manager will also be responsible for outstanding customer service, team leadership and general management, including opening and closing the studio, stock orders, fostering a positive team culture, and promoting a collaborative work environment.

What You'll Do

• You’ll be the main key holder - responsible for the opening and closing of the studio daily

• You’ll greet customers, check in and out, take payments, answer the phone

• You’ll keep track of current stock and be responsible for placing orders when low

• You’ll monitor all emails and be responsible for replying to any queries or complaints

• You’ll ensure clients have the best experience and, if anything goes wrong, do whatever it takes to make things right, making the customer feel welcomed and listened to at all times.

• You’ll inspire and motivate the team, providing good vibes and offering support when needed.

• You’ll support and grow the business (be passionate as if it was your own!)

• You’ll maintain studio cleanliness throughout the day

• You’ll collaborate with the social media manager and cover when needed

• You’ll maintain constant communication with the managers, the team and vendors to ensure proper operations of the company

• You’ll increase the efficiency of existing processes and procedures to enhance the company’s internal capacity

• You’ll be responsible for Stakeholder Management

A Bit About You..

• You're a confident leader who can hit the ground running and deliver quickly, working on tasks at every end of the spectrum - big and small

• You’ll be organised, cool headed and have a resilience that allows you to be calm under pressure

• You’ll have great problem-solving and people skills, a keen eye to detail and the ability to think creatively

• You’ll be proactive and productive, anticipating the needs of customers and your team

• You’ll have a passion for growing and supporting a small business in the creative industry

Benefits of working at Glitch:

• Competitive salary

• Free drinks including great coffee

• Trade with other artists for tattoos, cosmetics, piercings and aesthetics

• Social media management

• 28 days holiday plus bank holidays

• Guest list to events (in house and elsewhere)

• Great discounts with other businesses

• Wear what you want and be yourself!

• Amazing team with regular socials

• Staff parties throughout the year

• Surrounded by 250 plants in a beautiful space

• Encouraged to try new things and we always listen to your ideas

• £250 cash bonus for recommending a friend to work at Glitch (if they get the job)

Requirements to work with us:

• Passionate about what you do

• Good communication skills

• Reliable and Respectful

• Inspired to grow and evolve

• Great vibes all around

How to apply:

Please fill out the above form, you are welcome to send us your CV or portfolio on email if required: info@weareglitchstudio.com

Thanks so much for applying! We can’t wait to meet you.

Hairdresser / Colourist

Job Info

We are looking for a full-time or part-time Hairdresser to join our studio! With competitive salary options on both an employed or self-employed basis.

Glitch Studio is an independent and internationally well known studio in Old Market, Bristol UK. We are a creative space that’s always growing and evolving, breaking boundaries of traditional salon vibes. Hairdressing has been the heart and soul of our space from day one but now you’ll also find a range of creative experiences at our studio, including Hairdressing, Tattoo, Aesthetics, Piercing, Cosmetics, Music, Events, Plants, Food & Drink and Retail.

Our team are always encouraged to bring new ideas to the studio and share their passions with us. We love to try new things and work with our team to adapt and evolve our space.

At Glitch we pride ourselves on exceptional client experiences, tailoring each appointment to fit the personality and aesthetic of every individual who walks through the door! We have gender natural pricing and welcome all humans to come and bring their visions to life.

The ideal candidate will have minimum 1 year of experience, be confident and passionate about hair and looking for a non-traditional salon environment.

Our hours:

Tue / Wed / Fri: 10am - 7pm

Thurs: 10am - 6pm

Sat: 9am - 5pm

Our instagram: @weareglitchstudio

Benefits of working at Glitch:

• Competitive salary

• Free drinks including great coffee

• Trade with other artists for tattoos, cosmetics, piercings and aesthetics

• £300+ tips every month (100% to you)

• Front of house support with clients and bookings

• Social media management

• 28 days holiday plus bank holidays

• Guest list to events (in house and elsewhere)

• Great discounts with other businesses

• Individual promo to help grow clientele

• Photographer / videographer days

• Wear what you want and be yourself!

• Amazing team with regular socials

• Staff parties throughout the year

• Surrounded by 250 plants in a beautiful space

• Encouraged to try new things and we always listen to your ideas

• Decide your own prices (if you want to!)

• Salon renovated regularly so the space never gets old! (This is done outside of working hours so it doesn’t effect your work)

• Products provided

• £250 cash bonus for recommending a friend to work at Glitch (if they get the job)

Requirements to work with us:

• Passionate about what you do

• Good communication skills

• Minimum 1 year experience

• Reliable and Respectful

• Inspired to grow and evolve

How to apply:

Please fill out the above form, you are welcome to send us your CV or portfolio on email if required: info@weareglitchstudio.com

We will get back to you by max end of Jan with an update to your application.

Thanks so much for applying! We can’t wait to meet you.